Refund and Returns Policy

Terms & Conditions – U.S. Orders

1. General Information

These Terms & Conditions apply to all Bullyliner™ purchases shipped within the United States. By placing an order, you agree to the conditions below as well as our Refund and Returns Policy.

2. Order Processing & Fulfilment

  • Orders are processed Monday–Friday, excluding U.S. public holidays.
  • Standard processing times are 2–4 business days, but this may increase during peak seasons such as Black Friday, Christmas, and New Year due to high mail volume.
  • We ship orders once payment is confirmed.

3. Shipping, Delivery & Mail Handling

  • Bullyliner™ ships using trusted U.S. carriers (e.g., USPS, UPS, FedEx).
  • Once we hand an order to the carrier, delivery times and service interruptions (including weather impacts, carrier delays, holiday congestion, or operational disruptions) are outside our control.
  • Customers are responsible for providing accurate shipping information. Bullyliner™ is not liable for delays or lost packages resulting from incorrect addresses or mail forwarding issues.
  • If tracking shows your item was delivered but you haven’t received it, contact the carrier directly to start an investigation.

4. Holiday Period Delays

During November–January, please allow additional time for:

  • Carrier processing delays
  • Weather-related disruptions
  • High seasonal mail volume
  • Extended delivery windows to rural/remote areas
    We cannot issue refunds or replacements solely due to seasonal or carrier-related delays once the item has shipped.

5. Damaged, Missing or Incorrect Items

  • Report any damaged, missing, or incorrect items within 7 days of delivery.
  • We may request photographic evidence for assessment.
  • Bullyliner™ reserves the right to investigate carrier handling claims before issuing replacements or refunds.

6. Product Suitability & Usage

  • Use Bullyliner™ products according to the manufacturer’s instructions.
  • No warranty or liability applies to damage resulting from incorrect surface application, misuse, improper preparation, environmental conditions, or application outside recommended temperature/humidity ranges.
  • Professional installation is recommended for optimum performance.

7. Limitation of Liability

To the maximum extent permitted under U.S. law:

  • Bullyliner™ is not responsible for incidental or consequential damages, including application failure, labor costs, or loss of profit.
  • Our liability is limited strictly to the value of the product purchased.

8. Taxes, Duties & State Regulations

  • Sales tax is applied based on the delivery address and applicable state laws.
  • Some states may have additional restrictions on chemical coatings; customers are responsible for ensuring the product complies with local regulations before purchase.

9. Refusal of Service

Bullyliner™ reserves the right to decline or cancel orders due to:

  • Suspected fraud
  • Incorrect pricing caused by system error
  • Shipment restrictions or regulatory conditions
    If we cancel an order, we will provide a full refund.

Refund and Returns Policy

Overview

Our branded product, licensed under Bullyliner™, is manufactured in Australia by NuTech Paint.

In this Policy, “Bullyliner™” refers to NuTech (ABN 94 242 116 396).

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Refunds and Returns

Submit all refund requests in writing; Bullyliner USA must review and approve them, except where applicable consumer protection laws require a refund.

  • Where a refund is requested due to a product fault or defect, the product must first be assessed by NuTech or its authorised representative.

  • You must provide valid proof of purchase, including the purchase date and order number.

  • Please do not return products to the manufacturer unless specifically instructed to do so.

Change of Mind and Accidental Purchases

Bullyliner USA does not offer refunds for change of mind.

However, if you believe you have purchased the incorrect product or placed an order accidentally, we may consider a refund on a case-by-case basis.

All requests must be submitted in writing within 24 hours of purchase, to allow us to review your request before your order is processed or dispatched.

Your email must include your order number, proof of purchase and the reason for your refund request.

Submitting a request does not guarantee that a refund will be approved. All requests are subject to review, including your order status and whether we have already processed or dispatched the products.

Where a discretionary refund is approved, applicable payment processing fees may be deducted from the refund amount, as outlined below.

The 24-hour request period does not apply to refunds required under applicable consumer protection laws.

Refund Processing Fees

Where we approve a discretionary refund for an accidental purchase, incorrect order, or change of mind, a small payment processing fee may apply.

Payment processing fees charged by our payment provider, Stripe, are not always recoverable when a transaction is refunded. Where permitted by applicable law and payment network rules, we reserve the right to deduct the original, non-refundable transaction processing costs from an approved discretionary refund.

The applicable fee may vary depending on the original transaction amount and payment method.

Before processing your refund, we will confirm the following by email:

  • Approval of your refund request.

  • Any applicable processing fee and the amount to be deducted.

  • The final refund amount you will receive.

We will require your written acceptance of the proposed refund amount before processing the refund.

We will not deduct a processing fee if the product is confirmed faulty, we supplied the incorrect product, or applicable law requires a full refund.

Partial Refunds

Partial refunds may be considered in certain circumstances, including:

  • Items that are not in their original condition, are damaged or are missing parts for reasons not attributable to our error.

  • Items returned more than 30 days after delivery, where Bullyliner USA has expressly approved the late return.

Any partial refund is subject to product inspection, approval and applicable consumer protection laws.

Refund Approval and Processing

Once we receive and inspect your return, we will email you to confirm receipt and advise whether your refund has been approved or declined.

For approved refunds that do not require a product return, we will notify you once we have reviewed and approved your request.

If approved, your refund will be processed to your original payment method. Where an applicable processing fee has been agreed to in writing, the confirmed fee will be deducted from the refund amount.

Please allow several business days for your refund to appear in your account. Processing times may vary depending on your payment provider or financial institution.

Nothing in this policy limits or excludes any rights or remedies available to customers under applicable consumer protection laws.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Recheck your bank account.
  2. Contact your credit card company—posting times vary.
  3. Contact your bank—processing times may apply.

If you have completed these steps and still haven’t received your refund, please contact us at info@bullyliner.com.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.
To exchange for the same item, email info@bullyliner.com and ship the item to the nominated address.

Shipping Returns

To be eligible for a return:

  • Your item must be unused and in the same condition as received.
  • It must be in the original packaging.

Unless a product fault is the reason for the return, all shipping and return shipping costs (and associated transaction costs) are the consumer’s responsibility.

A return address will be provided upon approval of your refund or exchange request.

Shipping costs are non-refundable. If you receive a refund, we will deduct the return shipping cost.

Delivery times for exchanged products may vary based on location.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need help?

Contact us at info@bullyliner.com with questions about refunds and returns.  Or simply fill in the form below.